MRV International is proud to present our family of supportand service solution programs.
Delivering value-added support for nearly 20 years has taught us that the success of any network operation depends upon a collaborative effort between both vendors and customers. Responding to this need, we have developed a feature rich family of comprehensive programs designed to provide responsive, consistent and accountable support.

How can we help you?
- Is it important that you have access to technical support professionals, to help you in the resolution of problems that relate to your MRV Communications equipment and software?
- Do you need protection from unplanned hardware maintenance costs and the guarantee that emergency replacements will be next-day shipped to you as needed?
- Would you like assistance in the planning, installation and configuration of your MRV products so things go smoothly and run at peak performance?
If the answer to any of these questions is yes, the solution is as simple as selecting one of our high content support programs.
These programs are detailed on page 2 of this document and are available as either single or cost-saving multi-year agreements.

Get the benefits of support from MRV International
Whichever level of assistance you select, you’ll gain the opportunity to build a support partnership with the MRV support experts.
As your support job gets easier and you have less downtime, you can simply put more productive users and a better return on your company’s valuable investment.

Summary
The success of your business depends upon the availability, performance and reliability of your service and network infrastructure.


Features

Next business day shipment of advanced hardware replacement unit

Hardware repairs within 45 days

Hardware warranty extension

On site installation and troubleshooting by professional technicians

Benefits

Full e-solution support from the MRV International

Technical Assistance Center

Full access to the latest product software and documentation refinements

Fast advanced replacement for hardware malfunction