| SVC-PRIORITY+ |
|
Priority Plus Support - 24x7 phone assistance support coverage, overnight hardware replacement ship, extends warranty on out of warranty hardware, Software updates, Documentation and Technical information via WWW. |
| SVC-AHR |
|
Advance Hardware Replacement Overnight shipment/Next business day delivery. Does not include technical support. There is a 10 day lead time before contract activation. |
| SVC-PHONE |
|
Technical Support - Telephone support, U.S. 8 A.M. to 6 P.M. EST excl. holidays, weekends. Software updates, Docs. Tech info. Via WWW |
| SVC-ESUPPORT |
|
Americas: Electronic Support-Internet based support via E-Mail/WWW/FTP with Software & Documentation updates. Does not include phone support. |
| SVC-SW-TM |
|
Professional Services - Software (time/mat.) 8 A.M. to 6 P.M. EST excl. holidays, weekends. Response time will vary and depends upon resource demands required to assist holders of annual Support Contracts. |
| SVC-HW-TM |
|
Billable hourly service; hardware. Service provided Mon - Fri, 8:00AM to 5:00PM in local service area. |
| BHR-E |
|
Application Consulting Services - H/W, S/W Billable Hourly Rate 8 A.M. to 8 P.M. EST excl. holidays, weekends |
| SVC-WEXT-NTS |
|
Hardware Warranty Extension Return to factory repair. Not at time of sale. |
| SVC-WEXT-TOS |
|
Hardware Warranty Extension Return to factory repair. At time of sale |
| SVC-AHR72 |
|
Advance Hardware Replacement for third business day shipment. |
| SVC-I-ESUPPORT |
|
International Technical Support via Phone/Email/WWW/FTP with Software & Documentation updates. |
| SVC-OS-TS |
|
Onsite troubleshooting by a qualified Technical Support engineer with highest level of product knowledge/network design. Mon-Fri, 8am-6pm. Excl: Holidays/weekends. |
| OSI-INSTALL |
|
Installation for OptiSwitch chassis. See Table 1 in Price List. Please call for quote. |
| OSC-INSTALL |
|
Installation for OptiSwitch chassis. See Table 1 in Price List. Please call for quote. |
| TSC-FUSIONINSTAL |
|
Installation for Fusion. See Table 3. Please call for quote. |
| TSI-FUSIONINSTAL |
|
Installation for Fusion. See Table 3. Please call for quote. |
| TSC-SITESURVEY |
|
Site Survey for TereScope 2,10,25,155 and 1000 products. See Table 3. Please call for quote. |
| TSI-SITESURVEY |
|
Site Survey for TereScope 2,10,25,155 and 1000 products. See Table 3. Please call for quote. |
| TSC-INSTALL |
|
TereScope 2,10,25,155 and 1000 product installation. See Table 3. Please call for quote. |
| TSI-INSTALL |
|
Installation for TereScope 2, 10, 25, 155 and 1000 products. See Table 3. Please call for quote. |
| TSC-SURVEY/INST |
|
Site Survey + Installation bundled; for TereScope 2,10,25,155 and 1000 products. See Table 3. Please call for quote. |
| TSI-SURVEY/INST |
|
Site Survey + Installation bundled; for TereScope 2,10,25,155 and 1000 products. See Table 3. Please call for quote. |
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